Last Updated: 2/26/2026
These Terms of Service (“Terms”) govern your access to and use of the CallAura website, services, software, and virtual assistant solutions (collectively, the “Services”) provided by CallAura (“Company,” “we,” “our,” or “us”).
By accessing or using our Services, you agree to be bound by these Terms.
Terms Sections:
Acceptance of Terms
Description of Services
Client Responsibilities
Fees & Billing
Subscription & Auto Renewal
Cancellation Policy
Intellectual Property
Confidentiality
Limitation of Liability
Indemnification
Arbitration & Class Action Waiver
Governing Law
Modifications
1. Acceptance of Terms
By accessing the CallAura website or using any of our Services, you confirm that:
You are authorized to enter into a binding agreement on behalf of yourself or your organization.
You have read, understood, and agree to these Terms.
If you are entering into this agreement on behalf of a company, you represent that you have authority to bind that company.
If you do not agree to these Terms, you may not use the Services.
Last Updated: 2/26/2026
These Terms of Service (“Terms”) govern your access to and use of the CallAura website, services, software, and virtual assistant solutions (collectively, the “Services”) provided by CallAura (“Company,” “we,” “our,” or “us”).
By accessing or using our Services, you agree to be bound by these Terms.
Terms Sections:
Acceptance of Terms
Description of Services
Client Responsibilities
Fees & Billing
Subscription & Auto Renewal
Cancellation Policy
Intellectual Property
Confidentiality
Limitation of Liability
Indemnification
Arbitration & Class Action Waiver
Governing Law
Modifications
1. Acceptance of Terms
By accessing the CallAura website or using any of our Services, you confirm that:
You are authorized to enter into a binding agreement on behalf of yourself or your organization.
You have read, understood, and agree to these Terms.
If you are entering into this agreement on behalf of a company, you represent that you have authority to bind that company.
If you do not agree to these Terms, you may not use the Services.
Last Updated: 2/26/2026
These Terms of Service (“Terms”) govern your access to and use of the CallAura website, services, software, and virtual assistant solutions (collectively, the “Services”) provided by CallAura (“Company,” “we,” “our,” or “us”).
By accessing or using our Services, you agree to be bound by these Terms.
Terms Sections:
Acceptance of Terms
Description of Services
Client Responsibilities
Fees & Billing
Subscription & Auto Renewal
Cancellation Policy
Intellectual Property
Confidentiality
Limitation of Liability
Indemnification
Arbitration & Class Action Waiver
Governing Law
Modifications
1. Acceptance of Terms
By accessing the CallAura website or using any of our Services, you confirm that:
You are authorized to enter into a binding agreement on behalf of yourself or your organization.
You have read, understood, and agree to these Terms.
If you are entering into this agreement on behalf of a company, you represent that you have authority to bind that company.
If you do not agree to these Terms, you may not use the Services.
2. Description of Services
CallAura provides AI-assisted and human-supported virtual receptionist services, including but not limited to:
24/7 call answering and routing
SMS and live chat communication
Appointment scheduling assistance
Insurance verification support
Patient intake coordination
Lab communication assistance
Practice software integrations (e.g., Dentrix and similar systems)
Workflow automation and administrative support
CallAura is not a healthcare provider, insurance provider, or legal advisor. The client remains solely responsible for all medical, legal, insurance, billing, and compliance decisions.
Where applicable, if Protected Health Information (“PHI”) is processed, the parties may enter into a separate Business Associate Agreement (BAA).
3. Client Responsibilities
Clients agree to:
Provide accurate and current information necessary to perform Services.
Maintain compliance with all applicable laws and regulations, including HIPAA where applicable.
Maintain proper licenses and authority to operate their business.
Ensure their staff properly reviews and verifies information handled by CallAura.
Secure and maintain their own systems, passwords, and access credentials.
CallAura is not responsible for inaccuracies caused by incomplete or incorrect information provided by the Client.
3. Client Responsibilities
Clients agree to:
Provide accurate and current information necessary to perform Services.
Maintain compliance with all applicable laws and regulations, including HIPAA where applicable.
Maintain proper licenses and authority to operate their business.
Ensure their staff properly reviews and verifies information handled by CallAura.
Secure and maintain their own systems, passwords, and access credentials.
CallAura is not responsible for inaccuracies caused by incomplete or incorrect information provided by the Client.
3. Client Responsibilities
Clients agree to:
Provide accurate and current information necessary to perform Services.
Maintain compliance with all applicable laws and regulations, including HIPAA where applicable.
Maintain proper licenses and authority to operate their business.
Ensure their staff properly reviews and verifies information handled by CallAura.
Secure and maintain their own systems, passwords, and access credentials.
CallAura is not responsible for inaccuracies caused by incomplete or incorrect information provided by the Client.
4. Fees & Billing
Fees for Services are outlined in the applicable Service Agreement, Order Form, or subscription plan selected by the Client.
Client agrees to:
Provide valid payment information.
Authorize recurring charges where applicable.
Pay all fees when due.
Failure to make timely payment may result in suspension or termination of Services.
All fees are non-refundable unless otherwise stated in writing.
4. Fees & Billing
Fees for Services are outlined in the applicable Service Agreement, Order Form, or subscription plan selected by the Client.
Client agrees to:
Provide valid payment information.
Authorize recurring charges where applicable.
Pay all fees when due.
Failure to make timely payment may result in suspension or termination of Services.
All fees are non-refundable unless otherwise stated in writing.
4. Fees & Billing
Fees for Services are outlined in the applicable Service Agreement, Order Form, or subscription plan selected by the Client.
Client agrees to:
Provide valid payment information.
Authorize recurring charges where applicable.
Pay all fees when due.
Failure to make timely payment may result in suspension or termination of Services.
All fees are non-refundable unless otherwise stated in writing.
5. Subscription & Auto Renewal
Certain Services are provided on a recurring subscription basis.
Unless otherwise stated:
Subscriptions automatically renew at the end of each billing cycle.
The Client authorizes recurring charges to the payment method on file.
Renewal occurs at the then-current pricing.
Clients may cancel prior to the next billing cycle to avoid renewal charges.
This section is intended to comply with applicable automatic renewal laws, including California and New York consumer protection statutes where applicable.
6. Cancellation Policy
Clients may cancel Services by providing written notice via email or through the client portal.
Unless otherwise specified in a separate agreement:
Cancellations take effect at the end of the current billing cycle.
No partial refunds are issued for unused portions of a billing period.
CallAura reserves the right to terminate Services immediately for violations of these Terms.
7. Intellectual Property
All content, software, systems, processes, workflows, branding, and proprietary tools used in connection with the Services remain the exclusive property of CallAura.
Clients may not:
Copy, modify, reverse engineer, or resell any part of the Services.
Use CallAura’s branding without written consent.
Replicate proprietary automation workflows.
Client retains ownership of their own business data and materials provided to CallAura.
8. Confidentiality
Both parties agree to maintain the confidentiality of non-public business information exchanged during the course of the relationship.
Confidential information includes:
Patient data
Business operations
Pricing information
Software access credentials
Proprietary workflows
Confidential information shall not be disclosed except as required to perform the Services or as required by law.
Where PHI is involved, confidentiality obligations may be further governed by a separate Business Associate Agreement (BAA).
9. Limitation of Liability
To the fullest extent permitted by law:
CallAura shall not be liable for:
Indirect, incidental, consequential, or punitive damages.
Lost profits, lost revenue, or lost business opportunities.
Errors resulting from third-party software integrations.
Service interruptions caused by external providers.
CallAura’s total aggregate liability shall not exceed the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim.
10. Indemnification
Client agrees to indemnify, defend, and hold harmless CallAura and its officers, employees, and agents from any claims, damages, liabilities, or expenses arising out of:
Client’s violation of applicable laws.
Misuse of the Services.
Improper handling of patient data by the Client.
Inaccurate or incomplete information provided by the Client.
11. Arbitration & Class Action Waiver
Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration.
Arbitration shall be conducted in Nevada.
Each party waives the right to participate in a class action lawsuit or class-wide arbitration.
Each party agrees to resolve disputes individually.
This provision survives termination of Services.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles.
13. Modifications
CallAura reserves the right to update or modify these Terms at any time.
Updated Terms will be posted on the website with a revised “Last Updated” date.
Continued use of the Services after modifications constitutes acceptance of the updated Terms.
