CallAura Privacy Policy

Last Updated: 2/26/2026

CallAura LLC (“CallAura,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

This Privacy Policy applies to information collected through our website, virtual receptionist services, AI-powered communication tools, and related offerings (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Name

• Business name

• Email address

• Phone number

• Payment information

• Appointment details

• Patient intake details (as directed by our clients)

• Communications submitted through forms, chat, SMS, or email

  
  

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Usage data

• Cookies and tracking technologies

• Interaction with pages and features

  
  

C. Information Processed on Behalf of Clients

When providing services to healthcare or dental practices, we may process information on behalf of our clients, including:

• Patient names

• Contact information

• Appointment data

• Insurance verification details

• Communications related to scheduling or services

Such information is processed solely at the direction of our client and subject to applicable agreements, including Business Associate Agreements where required.

2. How We Use Information

We use information to:

• Provide and improve our Services

• Respond to inquiries and support requests

• Facilitate appointment scheduling

• Conduct insurance verification support

• Send service-related communications

• Process payments

• Maintain system security

• Comply with legal obligations

• Enforce our Terms of Service

We do not sell personal information.

3. HIPAA & Protected Health Information (PHI)

Where CallAura processes Protected Health Information (PHI) on behalf of healthcare clients:

• We act as a Business Associate under HIPAA.

• We implement administrative, technical, and physical safeguards.

• PHI is used solely to perform contracted services.

• A separate Business Associate Agreement (BAA) governs such processing.

If you are a patient of one of our clients, please contact your healthcare provider directly regarding your health records.

4. How We Share Information

We may share information:

• With service providers assisting us in operating the Services

• With cloud hosting providers

• With communication infrastructure providers (SMS, telephony)

• With payment processors

• When required by law or legal process

• To protect the rights and safety of CallAura, clients, or users

All service providers are required to maintain appropriate confidentiality and security safeguards.

We do not sell or rent personal information to third parties.

5. Data Security

We implement reasonable security measures designed to protect personal information, including:

• Encryption in transit where applicable

• Access controls

• Role-based permissions

• Vendor security evaluations

• Secure data handling practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information:

• For as long as necessary to provide Services

• As required by contract

• As required by law

• To resolve disputes and enforce agreements

Upon termination of services, data handling may be governed by the applicable Service Agreement or Business Associate Agreement.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze usage trends

• Enhance user experience

You may adjust your browser settings to refuse cookies; however, certain features may not function properly.

8. Your Privacy Rights

Depending on your location, you may have rights including:

• Access to personal information

• Correction of inaccurate information

• Deletion requests

• Restriction of processing

• Data portability

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

To exercise privacy rights, contact us at:
hello@callaura.ai

If we process your data solely on behalf of a healthcare provider, please contact your provider directly.

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information directly from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. International Data Transfers

If applicable, information may be processed or stored in the United States or other jurisdictions where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

CallAura LLC
hello@callaura.ai